Franchisees are fine, app (and customer service) aren't
While 7-11 has many convenience stores and the service in the stores has been mostly good (franchisees aren't the problem with this company), don't use their app because it will become a landmine for you. I had a "wallet" set up in my app account, but then had problems with the app so I closed the account for a few years (with the wallet still having some money I "deposited" in it). Then I tried to restart the account and the wallet in mid-2025. The account accumulated points but which I couldn't use for anything. The wallet was also unusable so I and the 7-11 support team spent many hours over a period of two months to get it working again (even though there was no way I could use it - they didn't allow it to be used for regular checkout transactions). All was fine for a month until I tried to use the app one day and found that it had been deleted. No warning, no email, nothing. They would only allow me to get my money back if I would open a new account and they would "deposit" it in a wallet in the new account. I said no because they wasted so much of my time restoring the wallet in my original account that I didn't trust them anymore. They then said they would only refund the money to the bank card that I used to fund the wallet in the first place. That card was from 2022 and would have expired no later than April 2025. I had to explain this to them multiple times before they finally sent an email in mid-March 2026 saying they would mail me a check. I provided my address but have yet to hear anything as of April 14, 2026. They keep sending me customer service surveys but I don't think they take anything I say seriously.