No bad experience
Ordered a lot and only one time my order did not arrive, and no proof of the order on my account. By accident i deleted the mail with the confirmation of the order, so the only proof i had was a picture from the bank transfer. Even with only that information and the limited knowledge of english the managed to find the order and still ship it. It took a couple of mails but got a response every day and they where really trying to help. The costumes are really good quality, only the props are not that great, but what do you expect for those cheap prices. Sometimes you have to be patience it can take a while before the order get shipped (the site gives a good indication for when it will be shipped) For sizing order one size up then you use to