Very, very disappointing. No resolution for lost mail.
Very, very disappointing. Had an item shipped from the UK back in April. Was informed in mid May (1 full month) that item was declared lost and I was to submit a claims form. Submitted the claim form on the day I received the email and fast forward 2 months later (today), there has yet to be a resolution. Within the 2 months, they have sent me 5 emails requesting for an additional 3 days to review the case before going completely radio silent on 28th June 2022. Following which, I have sent 3-4 follow up emails and have even gone to their live chat to check the status but to no avail. My refund is as good as gone now I suppose. Please never never use them again. EDIT: Case ID is Re: [CAS-6456941-X0P5Z6] Re: CAS-6359330-B2G7S0- CRM:04531828