You have to buy a membership to get…the shaft
You have to buy a membership to get best pricing. That wouldn't be so bad but they don't offer free returns as a membership perk which is just wrong. If your order is lost it takes an unnecessarily excessive time to get a refund and you're told you need to call back in a week to check on it. They refuse to follow up with you via email about a lost package. You have to call back and wait on hold forever. Recording always says wait time 5 minutes. Ha-Ha. Wait time is never 5 minutes. 25 minutes, yes.