I regret ordering from here now
I regret ordering from here now. Ordered a bridesmaid dress after reading some positive reviews however my experience so far has been far from positive. 1. I received an email after placing an order asking me to provide my measurements. I guess they don’t count on customers reading their terms because I knew that if the dress was customised, I wouldn’t be able to return it for a refund so I politely declined. 2. Shipping was slow - took over a month to arrive, later than the date I requested. The DHL tracking number that appeared in the Shop app was invalid. I received the dress 4 days ago but the status is still showing ‘Shipped’. I sent an email last week (on the day I was supposed to receive the dress) requesting confirmation on the tracking number but noone responded to my email. 3. Return process is ridiculous. They require you to send photos of the dress as part of their return requirements. I sent 2 photos thinking nothing of it. Silence for a couple of days until I followed up and was asked if I sent a photo of the correct dress, despite one of the photos being the dress folded up in the Cicinia bag??? So I sent more photos of the dress again today on a white background so they can clearly see the colour of the dress to confirm it is in fact the dress they sent me and not the exact same dress in a different colour from a different store *insert sarcasm here*. If I do not receive a response within a week, I will be disputing the transaction with my bank