美国
Per Rosegal's response, I sent an email 11/06/2023 to the address they recommended in their original response, with all the information including the order number, the items I want to return and their stock numbers. I'm getting the impression they have not received that email--what is going on with this company? They ask for further information through an email, you send it, and they don't respond???
I'm trying to make a submission for a return. I have no reason to take photos and download a file to complete this return. Two of the three items are too long (skirts) and one item (a Tee) is too big (I was thinking of reordering it in a smaller size but now--no). When I hit the "Submit" button, I keep getting "502 Bad Gateway". When contacting the AI Customer Service, I'm sent to a page that wants me to pay $1.00 (refundable supposedly, but also says $55/month) to talk with an AI technician. I don't need this technician, I need for them to fix their refund request page. I've tried calling a couple of telephone numbers which are useless. All I'm trying to do is get them to send me an RMA (Return Merchandise Authorization form) so I can return my items. This is ridiculous!