I placed two orders with this company
I placed two orders with this company; I bought the same dress twice, once in each order. They didn't contact me to let me know it was out of stock. I had to contact them. They asked if I wanted to swap the dress for another item. I shared a replacement, and then I got an email asking me to return my item, and they can then send out this dress. I am not sure if their CS team is AI but you never get a response and nothing makes sense. I have been refunded for one of the dresses but have sent 12 emails trying to get a refund for the second dress. It's been such a horrendous experience. If I could put zero stars, I would.