Very poor service
Very poor service. My boots were delivered on 15 July via FedEx and FedEx provided proof of delivery. Till now there’s been no notification of item being received by vpost. Wrote email twice but no response. Waited on chat for 2 hours from 8pm but was cutoff after 2 hours despite being next in q at 10pm because live chat has closed. My vpost id is SG00912896 case ID is CAS-6521176-F7C0J0 Update- got an email from vpost 31/7 asking for the tracking information. Passed it to them and they managed to find the item on 5 August. Paid them on same day and the item is now in transit in Taoyuan from the US on 16 August- so it’s been a month since the item was delivered on 15 July and after a lot of chasing it was located and despatched. Let’s see when it will actually be delivered.