It took 9 days to print initials on the case…
It took 9 days to print my initials on the cue case, and ship the order. The extra Lucasi shaft I ordered could have been shipped immediately, but they waited to ship both the case and the shaft together, so it took two weeks to get them after I had placed the order. Given that nearly everything you offer is out of stock, I would have thought printing my initials on the case would have taken an afternoon, and the order would have been shipped the day after I placed the order. For comparison sake, after I had been told on three different occasions that a cue I wanted to purchase was due in in the next few days, and after three weeks of waiting, I was finally told that you had no idea when the cues would arrive until you got a shipping notice from the manufacturer (Joss), I ordered a cue from one of your competitors. I had the shaft turned to a smaller diameter, the butt cap engraved, and a different tip put on the cue. They shipped the cue the day after I had placed the order. Also, I have written to Ozone on three or four occasions complaining that there is no way to populate my wish list, and I have yet to get a response, and the website still has no place to "click" to have a product added to my wish list. The instructions tell the reader to click where it says "add to wish list", but that location does not exist on your website. I like your store, and the range of quality items you carry, but your management of the website and communication with your customers is poor.