Loss, disappointment, superficial service.
14/11/2025 update It's very regrettable that DJI is claiming something that didn't happen; it makes no sense. The camera was completely free, there was no impact, no friction. My wife was holding it with only one hand. The gap between the cars is large, and it would never have been possible to hit the camera without hitting the car, and she would never have had the strength to hold the stick. Anything is possible to avoid admitting a possible equipment failure. 06/11 update Even after sending all the information about what happened, the precise location, and photos of the adapter that broke, causing the loss of the camera, I received no support from DJI. On the contrary, I was accused of having collided the camera with something, which I can guarantee with absolute certainty did not happen. My wife was holding the stick with only one hand and maintained it that way. The adapter broke on one side, and we lost the camera and all our work. How can the brand claim to be a partner of extreme sports and others if the product broke with something so simple? Be extremely careful and know that you cannot trust them. --------------- 31/10 update After contacting DJI support, I provided photos and every possible detail of what happened. Despite having clear evidence and full information, the company simply denied any responsibility, assuming a scenario that never took place — all in a defensive move to avoid accountability. Truly disappointing and shameful for a brand I once trusted and admired so much. ------- I'm a longtime DJI customer, using drones, action cameras, gimbals, and the Osmo Pocket. This weekend, I suffered the biggest loss of my life. After five days of work using the OSMO ACTION 5, the adapter that attaches the camera to the pole simply broke, and I lost my camera. The value of the camera is insignificant compared to the reports, interviews, and content it contained. When I contacted DJI support, the analyst asked me if I had a video of the accident. I wondered what it would be like to have another camera recording my camera. I felt insignificant to the brand. The equipment is new and under warranty. The adapter shouldn't have broken like that, as it was the one that caused all this to me, but the brand cared little about my work. I'm deeply upset by what happened; it was a huge loss for me, and I'll make this public to the entire community, as I didn't expect this kind of service from DJI.