My order got cancelled for no reason
I made an order on 25/07/2022, No.700064402, I was waiting for it to be sent, on 26/07 I received the email to tell me my parcel was sent, I was trying to track the delivery but UPS didn't show the progress, then on 28th they sent me automatic email to tell me the refund is on the way, but I didn't cancel my order, I still want the bag I bought, and when I check on the website it's still in stock, when I call the customer hotline it says "the number is not authorised"?????? I don't understand the operation, the customer service is not reachable, no reply for the email I sent to ask. Ridiculous and Bad experience.