I booked 4 return tickets for my family…
I booked 4 return tickets for my family from Penang to KUala Lumpur. 1. The price was twice the actual price. 2. They took a day to process my ticket which is normally instant if you booked directly with the Train company. 3. I asked for cancellation of 2 of the tickets on the return trip. I received confusing messages. I was kept in the dark whether I can cancel or not. I was finally informed that I CANNOT CANCEL PARTIAL TICKETS. I DID NOT want to cancel the other two tickets and so, I left the matter aside assuming that my tickets were all valid. Keep in my mind, I did not get any further intimation or REVISED TICKETS from Rail Ninja. When we tried to get into the train, we found out that all our tickets were invalid. And when we spoke to the Train duty manager, he confirmed that two passengers had their tickets and he allowed them to travel while I had to buy extra tickets. 4. I contacted the company asking for clarification and they informed that two tickets have been cancelled and j neither got any intimation nor my money back. After I wrote a strong email, they refunded 60% of the cancelled tickets against the 80% shown in their page. You might be a lucky one with no problems or you might have trouble like one of us. There is definitely a 30 to 40% chance of trouble. However, you will DEFINITELY PAY DOUBLE! Please book directly with the right people to have a 100% hassle free and happy journey