poor customer help
It is a bussiness first. When I started it was nice, normal amount of people, free machines and not so many people starring. Over the last year they tried to attract more and more people, so much it was getting impossible to plan any workout, because almost all machines were occupied almost all the time i went. The smell somtimes was accordingly. It was too much so I tried to leave nicely. But..They did not cancel my sub after i submitted the cancellation form twice, asked for a confirmation of cancellation at the gym and talked about it with their online support, i brought in the tag and stopped going... and they Still billed me for another month after all that and still did not cancel my sub. It all ended in having to again seek custumer support(which is not available by phone and people on location can not help either) and ask for my money back, which took them another week