I recently purchased a single speed…
I recently purchased a single speed pool pump and was not aware of the new law which prohibited the sale of such pump in California. I realized right after I ordered and called customer service and notified them and they told me to return once I received for a refund. When I received my pump I reached out to customer service to get return labels and they insisted I pay for return shipping. After going round and round with them and a supervisor they agreed to send mey return labels. I waited for a whole week with nothing. I again called customer service and explained my situation and why I was trying to return pump, again I was confronted with having to pay for return shipping.After going round and round explaining my situation and having found out that a supervisor cancelled my first attempt to get return labels, I was finally given my return labels. This was illegal for them to even ship a single speed pump to California and they fought tooth and nail to get me to pay for return, horrible customer service.