No communication
I ordered a custom item from them. They sent an email that my order was confirmed and that I will get an email with tracking soon. This was the one and only email I ever received from them. 2 weeks later I emailed support asking if my order was coming. They said it was delivered. I never received an email saying it shipped, I never received a tracking number or even an email that it was delivered. I live in an apartment so I am not checking the mailroom every day for a package. So my package was sitting there for however long and I had no idea it had even shipped.