Absolutely Horrible Company
If I could give zero stars I would. It seems my experience with them isn't the only one. I cashed out a redemption on July 31 and even screen recorded as I redeemed as well as taken screenshots. It stated redemption time was 3-5 business days. It has been 8. I've contacted customer support on site, which is only ai bots, and they will tell you the same thing everytime. They tell you your redemption is still pending (well no kidding- that is why we're here) and that they'll send you over to a specialist who can help you. You will sit and wait because no one will ever come. You email customer support and they'll just tell you requests are being reviewed in accordance with their terms of service. I have already been verified and all standards met. It is a very poor way to run a business and a good thing they're shutting down. They don't mind the time you take to be on their site, but have no problem with putting off payouts. Just very poor business dealings.