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Jan & Robert

美国

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Island Vacations of Sanibel & Captiva

Disappointing service

I normally give 5 stars but this year we had a maintenance problem that took 5 days to resolve. When we arrived the refrigerator was leaking. We cleaned it up. It continued to get worse. We had towels down sopping it up, putting dry towels down and washing the wet ones. We had a puddle in the kitchen. We reported the problem 3 times. Man came out and looked at it and said he couldn't find any leaks. It wasn't until the condo below us reported water coming through the ceiling did anything get done. After fixing our leak, they left the mess on the floor. Icemaker still wasn't working. We had no icemaker all week. Very disappointing.

2022-08-04已认证