NENerdywave★★★★★
Hello.
Hi, as I can’t reply to your comment on my review and your “agent” has seemingly blocked my WhatsApp.
My simple request was to speak to a manager about the fact that I was not listened to and yet no one could assist me in this. Had someone said “of course let me get you their contact information” this could have been dropped so easily but my request was ignored repeatedly.
You also say I can “reach out” to discuss this but how, when your team has blocked my number. To clarify, never once was I rude or used any bad language to them.
Seems to me that you were unmovable and didn’t want a customer to speak to any one higher and now are not letting me get in touch
You also say a manager is not required, however if a customer is requesting to speak to a manager, this should be arranged. This is basic customer service that seems to not be apparent here
2026-07-21
NENerdywave★★★★★
I would give 0 if possible
I would give 0 if possible. No clear instructions on how to return any items if you haven’t made an account. Then when I emailed the email on file they simply kept telling me to keep the item and they could give me 30% of my next order?! Bearing in mind I ordered 5 items all for a holiday that didn’t arrive in time and when the items came one was too small anyway and two others fit awkwardly. I requested about 10 times to get information to return and never once got a link to a website for a refund or an address to send the items back. I then went to their “WhatsApp” service to request the SAME information and to advise them of the terrible service I got via their email and again, no one would let me speak to a manager, I was having to send the items off myself with no guarantee they would be accepted for a refund because the email correspondence had taken so long it was outside the return window, but they kept saying I could keep the items and they would refund me 50%. I’d rather not pay anything for the items that I won’t be wearing. I wanted the company to pay for the shipping because otherwise you have to pay yourself, due to the terrible service and with no guarantee that they would even accept my return and when the person on WhatsApp couldn’t authorise it I requested to speak to the manager but was then told that the manager would not be getting involved and I had to take their word that there was nothing to be done. All in all, terrible customer service. Would not recommend buying from this shop
2026-07-20
