Customer service is terrible
Customer service is terrible. I received a notice that my application was printed incorrectly. I left numerous calls and e-mails to ask what the issue was. I never got a response and had to guess what they wanted. In the instructions sent to me regarding how to make out the check, everything was printed correctly, except the dollar value. I mean, if your form has my name, address, and date of birth correct, shouldn't the dollar value also be accurate?!? The form says, "fill out "exactly as shown" and I did just that! So, I had to send another check.... Passport was sent late and to the wrong address, even though my shipping address was correctly entered. Hardly the level of service one expects when paying a premium for a time-bound and urgent task.