Great customer service replaced broken capsules.
I am a subscriber to Biosil for the Advanced Collagen Generator. Recently, I received a new bottle that an opened capsule and a tear on another. I had just received a marketing email and just figured I would respond to it with my dilemma. I received an auto response immediately and someone personally responded to me the next day. After sending a pic with the lot number, my only request was two more tablets or a slight delay in my next subscription delivery. I was so pleased to receive another bottle in the mail. I'll be changing the subscription date so there's no overlap. Really grateful for excellent customer service from someone in marketing!! Team effort from Biosil? I'll say!