I purchased a refurbished dental chair…
I purchased a refurbished dental chair (Forest 3900) last October. The original delivery date was delayed and I understood the problems of COVID, supply chain issues, driver availability etc, but I have problems with the Dental Planet team not informing me before I reached out to them as to the status of the delivery. After delivery, the chair is not totally functional, the gear or whatever on the right is worn, not funtional and I have called and pleaded with the sales department ( wrong dept, I know) and finally service or parts dept and it appears that the attitude that that's my problem not theirs. I know that the warranty was for a certain period (90 days?) and now it's over 6 months and the issue has not been resolved. I know that it was refurbished but my old chair had issues as well but I would still have the cash in my bank account. I am truly disappointed and would not recommend Dental Planet to a dental colleague.