The best service one could ask for.
The best service one could ask for. I recently needed to send my Mini 4 Pro back after my learning went sideways. I filled out a repair form and had a chat in live chat and mentioned that I didn't realise I needed to buy the "care refresh" within 2 days after activation. The team at DJI was very helpful and kind. Not only did they say I can buy the Care Refresh once I get the drone back by doing a quick flight, but they also gave me a hefty 50% discount on the repair. The whole experience of damaging the drone was stressful, but DJI certainly made that stress melt away. I sent the drone on Friday and got it back the following Thursday, so all was done within a week, and that, my people, is how you do that and how DJI do their best to accommodate their fan base. I have no trouble in recommending to everyone that DJI have your back even if you fail to buy the Care Refresh in time. Huge Thanks, DJI Team ;) Can't wait to take my Mini 4 Pro back out to fly.