Worthless warranty handling, responses are half-heartedly or non existent.
August 8 2022. Bought 2 products (Roborock H6) which both broke down within the 2 year warranty (Batteries broken). Very likely it's a either a design flaw in the product or just bad quality control, since a family member has the same device with the same issue. 3 devices with the same issue within a 2 year lifespan, doesn't sound normal to me. These products were about 300 Euro each. Which I consider not cheap for a Xiaomi branded product. Contacted GShopper and the first mail is not even read properly. If you then provide more information or point them again to read the information properly it remains silent. Even after several reminders. So I got the suspicion that they are simply ignoring my follow up e-mails. Then decided to email from a different email address. Immediately got a (again worthless) response and no response to subsequent emails so far again. Do not buy here! Edit on August 17 2022: Indeed I got a reply from GShopper after posting this review. Awaiting further actions from their side now. Will post updates about the progress. Edit2 on September 3 2022: Sent 1 of the 2 broken units towards Poland on August 22. Was delivered in Poland on Friday 26. No reaction so far from the seller. And no replacement unit received yet. Contacted GShopper for the compensation of the shipping costs of the 1st unit I sent. No reaction after 2 weeks... Just sent a 2nd mail for the 2nd unit I also sent towards Poland. Awaiting a reply for that. This cost me 72 Euros now in shipping costs so far. Edit3 on September 9 2022: No reaction from GShopper to any of my e-mails so far. And no reaction on how they are going to compensate me for the shipping costs either. Als haven't received a repaired/replacement unit back yet. So both units are still in Poland. Still very unsatisfied with the way GShopper handles this warranty and how they just don't respond at all. Edit4 on September 20 2022: @Gshopper: You indeed responded to one of my older e-mails today.... not to the more recent one that I sent from another e-mail address.. (since you didn't respond after a couple reminders). I sent you a reply from both mail addresses today. Hopefully you can respond to the proper one this time... how hard can it be? If you can't communicate in English properly or even bother to reply at all.. why run a webshop? Edit5 on September 23 2022: Replied to Gshopper from both my e-mail addresses on the 20th. Still no reply to any of them. What a bunch of 'incompetent people' working there. Edit6 on October 1 2022: Sent yet another follow up message to Gshopper to get a response from them. They keep ignoring me. I'll continue doing this as long as needed every week. This is now becoming a matter of principle... Edit7 on October 8 2022: No response from GShopper whatsoever. So basically they now have stolen 2 vacuum cleaners from me that I paid for. No refund has been made to this point and not a repaired vacuum cleaner in return. Will continue the pettiness with these updates here and by sending them a weekly mail. Edit8 on October 16 2022: Another week, and no response from GShopper at all. So here's another a update. This company needs to get their act together and handle warranty requests properly. I now basically see it as they stole 2 working products from me and refuse to either send me a working product in return or compensate me in any way. It's just ridiculous how they are handling this. Edit9 on October 23 2022: I just sent another reminder to GShopper for a response. Still no reaction from them. It would grace them if they start responding for a change. So I can put some positive feedback in these updates for a change and get my items returned!!! Edit10 on October 30 2022: I sent another reminder go GShopper to get their attention. No luck so far nor a response from them. Continuing this malicious email journey with GShopper. Edit11 on December 24 2022: Time for a final update on this whole situation. Somewhere around the end of November I received 2 boxes with the vacuum cleaners in it. They seem to be repaired. Most likely a new battery. No further details were attached on what they replaced/repaired exactly. I did send another e-mail about the shipping costs that were made. No response to that either. Final conclusion: Roborock is a worthless brand when it comes to durability and taking care of their 2 year warranty. GShopper is also a crappy webshop I won't recommend buying anything from. Ok, both units are repaired somehow. But the time it took (3 months) and the fact that I still lost about 75 euro in shipping costs is inexcusable.