Serious issues with cancellation process and overcrowding
I have been a client of TrainMore Oost Black Label for many years and always considered it a high-standard gym. Unfortunately, my recent experience has been very disappointing. My main concern is the cancellation process. I first attempted to cancel my membership through the app, but it displayed a strange and incorrect cancellation date. Because of this, I submitted a cancellation request through the official cancellation form on February 24th. However, I did not receive any confirmation that my request was submitted, and I have still not received any response. This lack of confirmation and response is extremely frustrating and raises concerns that the process may intentionally be made difficult in order to charge members for additional months. I request that TrainMore considers February 24th (the date I submitted the form) as the official cancellation request date and processes my membership cancellation urgently. In addition to this issue, the overall gym experience has significantly declined since mid-last year: The gym is constantly overcrowded, with far too many people training at the same time. Equipment is almost always occupied, resulting in long waiting times. Due to the extreme crowding, there are even queues for the bathrooms. Trash bins are often overflowing, and there is frequently no paper available to clean machines, which affects hygiene. Broken equipment takes a very long time to be repaired, remaining out of service for extended periods and worsening the overcrowding problem. Considering that the gym reportedly has around 6,000 registered members, completing a normal workout can take an unreasonable amount of time. TrainMore has always positioned itself as a premium gym, which is why this decline in both service and facilities is particularly disappointing. I sincerely hope these issues will be addressed.