Policy review!
I was trying to show a friend how to purchase a shoe and pay with their partner payment company but during a process I click on the normal purchase and went thru. Knowing that I made a mistake I immediately email To the support team and explained to them that I made a Mistake while trying to Show my friend how to link to the partner payment mode. I even told them the shoe wasn’t even my size and I did not intend to buy it. I sent them within 1/2 and hour. The reply I got was a automated reply as it was late at night it’s still understandable. But in the morning I was very disappointed that they told me my reason is not enough and they have to be fair to the seller. I Totally understand if I had made the purchase and after considering even just after 1 day I decided not to buy and you guys reject my request I would have nothing to say. But for my case I do admit I made a genuine mistake and I immediately sent a request out and I am pretty sure the seller haven’t even see this request but the reply I got which I don’t even know it’s just another automated reply or they really review my case. But is just very disappointing how they can say they want to be FAIR but can’t help with such genuine request. After giving some thought they decided to refund and cancel my order. So I rest my case and appreciate your kind gesture. Thank you!