MAmarvelature.com★★★★★
Trash and they will make you pay to send it back to China
I ordered a 2 in 1 flatiron/curling iron on October 3rd, which I received on November 3rd. The first issue I had was that my card was charged $8.49 more than my order confirmation said I would be charged. It indicated it was "Tax". Certainly not my tax rate of 7%, so I sent an email and was notified it was a system error and that portion was refunded. I wonder how much they make off this error from people that never say anything about it.
It arrived with a scratched plate, for one. Second, although it is supposed to heat to 460 degrees Farenheight, it did not heat up close to that. In sending an email to the company, they asked for a video. No video showing the process was small enough to send, so I settled for a video showing it reading as fully heated and with a meat thermometer reading the plate at around 255 degrees Farenheight. All they said was that their records show I received the correct item, which was not my complaint. For almost $34, I expected it to work as described.
I filed a case through PayPal and I was again asked to send all of these photos, including of the shipping labels. Luckily, I had all of these, but I can't imagine how many people toss them immediately. They also got the video and they again said I got the correct item and then offered me $7 to keep it. I explained that I wasn't going to pay $27 for them to send me their garbage across the ocean so I could then also pay my garbage man to dispose of it. I couldn't use it, I don't want it, and I don't expect to pay for it.
From the beginning, I indicated I was more than happy to send it back, but I would NOT pay to do so; they could have it back if they sent a prepaid label. Their final offer was that they would issue a full refund, but only after receiving the item back, with me paying the cost of shipping. I threw an absolute fit with PayPal and they agreed to cover the cost of shipping (about $29, by the way, so I would have gotten $5 back after sending their garbage BACK to them and still paid $29 for the "privilege" of doing so).
The item is on its way back and PayPal has refunded my shipping costs and they said they are also investigating the company because I don't feel a company like this should be allowed to use that platform.
2023-11-25
TATaylorswiftmerchstore★★★★★
Sent Wrong Item and Stopped Responding to Emails
On July 14th, I purchased coasters that were made in the shape of guitar picks from what I thought was the official store. After the order was placed, I received an email that there may be an exchange rate as well as a border cross fee, which I was not happy about - I paid over $41 for these coasters at this point. Several weeks later, the package was still showing as just received by the USPS after entering the country, with no movement. I emailed on 8/14 to find out why it had not moved in several weeks and they said they would resend the item. They never sent me the new tracking number, as I had asked them to do and when I received a small package last week, I had no idea what it could be. Upon opening, I received Taylor Swift Guitar Picks... NOT coasters. I have emailed multiple times now to get this corrected and they have stopped responding to emails altogether, although their refund policy states they will resolve within 24 hours, and it has now been over 48 hours since my first email that is still unacknowledged. They also say they automatically issue a refund on any orders received after 45 business days. If I were to count US business days, that means that to be within 45 days, I would have to receive the product by the 12th of September. I just want what I ordered or a refund at this point and I doubt I will get the product since I cannot even find it on their site anymore. I can only find one set of guitar picks, and that set is not even what I received. The set of 10 guitar picks for Eras Tour is $25. The ones I got are dated 2015 and there are only 6, so I basically got something worth HALF of what I paid, if that. I am so upset that I even purchased anything at all from this company. I should have realized this is not the official store and there are apparently several of them in existence. They indicate they are open Monday through Friday from 9-6, but do not indicate the time zone. The responses I previously received were usually late at night or in the middle of the night, so these are not US hours and, again, they have now stopped responding altogether, since I emailed Tuesday (part of Monday through Friday) around 5 pm my time and it is now Thursday (today and yesterday are also included in Monday through Friday) and I have not gotten any response.
2023-08-25
