Completely Untrustworthy
I came across Fine Rug Collection in a search . On 8/5/22 I picked out 13 rugs totaling over 15,000 $ . I needed to speak to someone before following through with such a large purchase . So I started calling the number listed on the website leaving repeated voicemails , no call back . Then I started emailing repeatedly , no response . Then I messaged on Facebook and I got a response from a salesman . I was told to wait till the end of the week and on Thursday at 9am he would call with a discount code . He never called . I left repeated texts and voicemails to his cell , no response . Then I messaged him on Facebook and he responded that he called on my cell twice . I looked through my record of calls and there were no calls from him . I tried to go through my rug choices with him . He said he did not have time and to email all the SKU #s and he will get back to me . So I took the time to type out every SKU # and emailed him to the email address he provided less then an hour after we spoke on Thursday 8/11/22 . The salesman then stated that even though every rug description that I picked said NEW , NEVER USED in fact all the rugs were used and in order to know how used he had to inspect each rug from my list of the SKU #s . So on Tuesday 8/16/22 , 6 days later , he sends me a text saying he got no email from me . I have record the email went through . At this point I realized how completely untrustworthy this company is . I wanted to spend over 15,000 $ on 13 rugs and this guy refuses to assist me in any way . I found another company that spoke to me on the phone right away about each rug choice and the rugs were shipped the next day . I would RUN away from this shady company Fine Rug Collection . I hope to save someone else from wasting their time and energy .