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Mrs Davis

美国

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Babyonlinedress

China Poor Quality and Poor Customer Service

I ordered a mother of bride dress in March and received a dress in June, 65 days longer than the processing and shipping time described on the web site babyonlinedress.de (note the German domain name as I thought I was buying from a German store but turns out to be China). The dress I received was not the same as the one I ordered which was supposed to be a size 12. The fabric was cheap poly not chiffon and the lace was not the same pattern. There were many defects with the sewing, and the size was not even close. I emailed them and they responded the same day but discouraged me from returning for a refund, instead, offering they would make me another one for free if I would keep it. Then another email offerring to refund "some money". I did ship it back at my own expense and got proof they received it. I have not received a refund after several follow up emails and have file a dispute through PayPal and have written letters to the Chinese Ministry of Commerce. Please do not support this business as they do not provide quality product nor offer good customer service.

2022-08-16有帮助 1