Unhappy Customer
So I ordered a highlighted wig from Mscoco Hair Company and I never received it. Their customer service department contacted me the day I was supposed to receive the wig to find out whether or not I received it and whether or not I was satisfied with the quality. Once I told them I never received it, they directed me to follow up with FedEx, which I had already reached out to them being that I didn't receive my package. It was investigated by FedEx and after a few days they directed me back to Mscoco Hair for a full refund. I provided my case number to Mscoco, and a customer service rep from their company informed me that they are aware of my issue and they would get back to me in a few days. It's been over two weeks and now they're not responding to my emails. I'm so disappointed. I expected quality customer service and a better experience. As of today I still have not heard back from Mscoco Hair nor have I received a refund. My next step of action will be reporting them to the Better Business Bureau.