YOYoycol★★★★★
I have been using Yoycol services for…
I have been using Yoycol services for several years now and have found their products to be of high quality and reasonably priced. I have two criteria to judge POD fullfilment companies. Number 1 is how happy my customers are with their product. I have never had a single complaint. Number 2 is downtime and technical support. I have never had any issue with being able to publish from Yoycol except the one time when ETSY updated it's software integration. Yoycol was the first company to update their own software. I appreciate that very much. Anytime I have had to speak to tech support they have always went above and beyond to help me resolve my issue, even if it was one were I was being stupid. :-)
2025-10-15
YOYoycol★★★★★
Horrible service
I have a small shop and use Yoycol for a several of my items. I recently had a customer order a sweatshirt with a smiley face print. She got the shirt and the printing was not only really low quality, but the shirt was slightly grayish instead of white. The product was also damp and she said smelled strongly of something like gasoline. She also attached photos of the shirt with closeups showing the low quality print and the gray tint was clearly visible. The customer demanded a refund.
I apologize profusely to the customer and immediately contacted Yoycol. I copied and pasted exactly what the customer said and attached the photo. (Oh, and a heads up. I submitted a 4500x4500 high res image for the printing of the shirt initially.) I requested a refund. Here is the exact reply: "We are so sorry that we confirmed with the factory team, they replied us that we made the same with the design that you made, so we could not provide the refund for you, please kindly understand.And if you mean the damp, which might cause by the shipping way, this could not avoid"
I find this to be completely unacceptable. Even if the image for print I submitted wasn't the greatest, it doesn't excuse the FACT the fabric was NOT white, it was damp, and smelled of chemicals. (Yes, I realize the smell could be either the fixative for the dye or solvents used in fabric production but to be wet with it...Unacceptable.) Oh, and to suggest the dampness was because of shipping...Uhm, if packaging for clothing should NOT leak.
In three years of having my shop I have never had this kind of issue. Actually, this is the first time I have asked for a refund from Yoycol. I have tolerated the extremely low production times and turnarounds but this is unacceptable. I am beyond disappointed. This is NOT how to handle a customer complaint. At this point I am going to begin phasing out all my Yoycol products and looking for alternatives. I can't accept these issues in the future no the fact Yoycol refused to help myself and, indirectly, my customer.
2024-03-19有帮助 1
YOYoycol★★★★★
Poor customer service and delivery
Poor customer service and delivery. I was excited to use this POD service because they offer products many don't carry, all in one place, and cheap. Well, it has sucked. I have had three orders for a month now and they still have not fulfilled them. Two are showing "picked up" but when I check the tracking all it says is the label was created. I have messaged and emailed over and over asking about the status of my orders and have yet to get a response. And based on what I've read here I'm concerned about the quality my customers are going to receive. I have already removed the few products I have listed in my store and the second these three are fulfilled I will drop them completely.
2022-08-22有帮助 2
