Product arrived damaged
Product arrived damaged! There were stains on the inside (dog coat) so not sure if it had been used already. I bought on the understanding that refunds are accepted as per the information on the website. Tried to return the product for a full refund, customer service is absolutely shocking! They had no clue about their refund policy, despite lengthy email exchanges and me explaining the policy as per their website - which clearly states they fully refund damaged goods and will cover postage! They wanted to offer me 30% refund and wouldn’t cover return postage costs for a full refund. Absolutely MISLEADING and FALSE information on website. Do not purchase from here as quality is poor and trying to get your money back is like drawing blood from a stone. Absolute scammers and shocked people like this are allowed to trade! Communication is rude. DO NOT PURCHASE! VERY VERY POOR STANDARDS OVERALL.