Excellent Customer Service
A couple of months ago I purchased 350 rounds of Norma 158 grain FMJ .38 Special Range & Training Ammunition. They all came from the same lot. While shooting the first 50 rounds I had half dozen rounds that did not fire even though the primers had good, solid hits from the firing pin. Not having this problem with other ammo brands, I did not want to take a chance with the remaining 300 rounds; so, I emailed Norma Support and explained what happened. I included photos of the ammo that didn't go off and a couple of personal observations. Shortly thereafter, I received a reply from one of the customer service representatives at Norma Support with instructions to return the ammo to them, at their cost, and a copy of my original purchase order. I received a full refund check yesterday; needless to say that I am thoroughly impressed with Norma's Customer Service Department. The rep I dealt with was very knowledgeable, extremely professional and very pleasant. He took care of the issue very fast, without any controversy. Norma is excellent ammo, and in my experience, what happened to me with this ammo is not indicative of its quality. But, should something go amiss, you can count on this company to stand behind their products. Thank you! RM