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Donatas Utmanas

立陶宛

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mammotion.com

Battery issues, ghosted by support.

I got Luba Mini from official website. The robot has issues with the battery. It goes to recharge way too often. I've reached out to support via app - I've got some generic AI generated responses. Opened a support case via website - got AI generated rubbish but eventually got in touch with a real person. I provided all the info they asked, uploaded the logs via app... And nothing. They just stopped responding. Multiple followups from my side but zero response. The case was opened a month ago. Next robot will definitely be from another brand after this one is done. I have a feeling it won't last long.

2025-06-08有帮助 1