Appalling
I ordered 2 items on the 21st Jan and paid for express delivery which stipulated 6-8 days delivery, which tied in to the timescales I need to gift these. It is now nearly 3 weeks and having chased these repeatedly, I am told that it is now in production and another 10 days for delivery. I have requested a full refund as the company has not met its obligations to which I got the following; We are truly sorry for this delay in production, however, we cannot offer a full refund, for the items have been put into production, which means that a restocking has to be charged, 30% of the items' amount. The restocking fee includes human costs, raw materials, and handling fees. As the items are customized, we can not sell them as new. Thanks for your understanding. How can any company operate in such a manner?! I entered into an agreement and paid for the delivery to meet this agreement. The fact that they cannot meet their stipulated timeframes is not my issue? So I ask you again, please issue a FULL REFUND NOW