Sending items overseas
Item sent out from singapore on December 1, no updates till 5th December telling me that the item bounced due to Singpost being unable to deliver. Emailed back on 9th December and got not updates till the 18th of December. Then I get 2 emails saying items is out to designated country but then the Customer Service tells me that item still in Singapore. you guys say refund is being processed but if I didnt chase you guys would not even proceed with the refund since you guys did not even ask for the relevant information. Now you guys want to charge me 3 times the price to send out to the same designated country ????