Do Not Use....They are a scam
I made an international car rental with Travelouts and received an email stating that the deposit was refundable. When I needed to cancel the reservation, I was told it was non-refundable. When I reminded them that I had an email they told me that they would send it to their resolution team. I realized later they were simply stalling for time until I was beyond the 90-day window to dispute the charge. After several phone calls, I was finally told to stop calling because I would NEVER get my money back. The rep then hung up on me. I filed a complaint with both the Better Business Bureau and the NJ Bureau of Consumer Affairs but they never responded to either agency. Do not use this company!!