Provided proof I cancelled 3 day trial but they refused...
I chose a 3-day trial subscription for ultra on May 22. After 2 hours I saw it would not work for me due to problems with my vision. On May 25 I received a notice I had been billed $99. When I told them I had cancelled they told me I should have cancelled on Google Play but I initiated the trial on the elevenlabs website, not Google Play. I notified them and this started a series of being sent from one support team who would then refer me to another. I contested the charge with mybank. I received an email saying "it looks like your problem was been resolved and you won't be billed GOING FORWARD" I replied asking for the refund of $99. The said they couldn't find the invoice. I sent them the invoice. Next I was shuffled in circles and would be twice directed to the "help page". The link took me to "this page does not exist". I'm 76 and disabled. They have definitely decided not to refund my money in spite of providing them with documentation. This was deliberately dishonest. The actual product looked like a good one but not suited to my vision problems. It is now June 4 and they have not complied with my request for a refund and I've already spent hours trying to resolve it. This is not only poor customer service. It is purposely deceitful is a reflection of a company that has no respect for common decency.