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Richard

美国

2 评价
3 被浏览
2 有帮助

2 条评价

QIDI

I ordered the qidi x-smart 3

I ordered the qidi x-smart 3, and have had nothing but problems from the very start. The hardware for this machine is very nice, but the execution of the firmware was done poorly. The induction style auto leveling system is poorly implemented, and should have been a strain style or a pressure pad in the bed. The updates are done pretty unprofessionally through a drive file from there website. The build plate is so rough that it has dips in it that are 1-2 layers deep and are the cause of adhesion issues. The auto level system cant even calculate the z offset which is its main function, and you have to adjust it at the start of prints which could take a couple attempts and leads to material waste. The machine is very fast which is nice but if all the systems don't work correctly that's a non point. The only nice thing i can really say is that Karl in the after sales department is helpful and responded to all my messages, and tried to help me get the machine working. I was sent parts that seem like they are sent out so that the customers can test them for the company, and since i use my printers for my business I don't have time to be doing R&D for this machine. My opinion of this machine is that it is unfinished and should not have been released in the state it is in, especially from a company that has been around as long as qidi. I received this machine on May 3, and have had problems with it since. I am posting this here because qidi won't post the ones I've tried to leave on their website and i think it should be available to other people so they don't end up with the same problems I've been having.

2023-06-27有帮助 2
Comgrow

I ordered 3 printers from them

I ordered 3 printers from them, all were in stock and ready to ship from their us warehouse. After waiting 7 days with no word of wether they shipped, I sent an email asking when they would. I was sent back an email say we don’t have printers of good quality and to wait a few more days. On day 10 I did a PayPal refund request to them, that they responded again give us a few days, to my next response asking again to not ship the items as I didn’t want them any more, they responded with, we shipped 2 machines. When asked where the third was they ignored me. So at this point we’ll see what I even get in the mail, and when the third unit will even ship or if they’ll even ship the third unit. This is a shady company that hangs on to your money for as long as possible while you the customer get your product eventually. New edit, they did ship 2 machines waiting on the refund for the third. Both machines looked like they had been thrown in the boxes with a shovel and then had bubble wrap placed on top. Both had deliberate tampering, one having the firmware deleted, and one that had the thermistor wire loosens off so the heat block wouldn’t settle in to constant heat. Both printers had items printed on them due to the print shapes imprinted on the bed. But both showed up with issues that would have never allowed them to print anything.

2023-04-09