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Michelle C

美国

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TextbookX

They take forever to ship your book but refuse to cancel your order.

Purchased book but noticed on the 6th business day they still did not ship book. I proceeded to reach out and cancel the book. It took them 2 business day to acknowledge my cancelation request to inform me the book was shipped. However, when I looked up tracking info there wasn’t any. They just created the shipping label and instead of processing my cancelation informed me I needed to submit a new request but this time select their return form. W.t.f! Will never do business with this place again. They won’t cancel because of course they want their 10% restocking fee. Guess who has to pay for return shipping? Me! But now I need to wait. Who knows how many more days I will need to wait to actually receive the book while it’s currently sitting in their possession.

2022-09-09