Refused to refund an accidental double purchase
The website was a little confusing when I first logged on with my digital purchase. I had downloaded the slide deck, but the charts option said "purchase". So I purchased the charts, but then soon realized it was the same package. Great value for content, but the purchased the exact same product twice - within 5 minutes. I simply asked their customer service to reverse the second charge - no problem I thought, right? Wrong. Here is their response. "Unfortunately we do not do refunds for duplicate purchases due to the fact that we sell licenses which we are also charged for." Utter and complete nonsense. I would be very careful with this company - this is NOT good customer service, but instead adhering to their own policies to essentially squeeze as much money from someone as possible. Why would this company work against a paying customer that wants their product. Literally create so much bad karma so they can keep an extra $50? They sent me an automatic email after purchase and said "Happy customers is our top priority!" Be very careful of this company's customer service promises. Exact same product. Exact same account. Exact same credit card. Purchased within 5 min. Their response. "... We cannot offer refunds or exchanges." Again - be very cautious with purchases from this firm.