Reply to Olive from trybloomin
I have sent multiple emails on the 15/7, 25/7 and 27/7 to support@trybloomin for my order number 110099 with no response. I want the recurring orders cancelled. I’m so angry!!!!! I have tried multiple times to get a reply from their customer service department to cancel my recurring subscription with no response! They have to be the most useless company. They’re happy to keep deducting money from my account for a product I no longer want!!!! I’m sure they’ll reply to a bad review. Don’t buy from them. I won’t be recommending them to anyone. I don’t give a crap about apologies I just want them to cancel the recurring subscription and stop taking money out of my account. Completely useless!!!!!!!! Reply from Trybloomin 17 hours ago Hello Joanne, Thank you for taking the time to share your feedback. We're truly sorry to read how frustrated and upset this situation has made you. We completely understand why you feel this way, and this is not the experience we want any customer to have. We take concerns like yours seriously and would genuinely like the opportunity to help. Unfortunately, we weren't able to identify your account based on the information available in your review, so we're unable to review or action your request without a few more details. Please reach out to us at support@trybloomin or reply to us here on Trustpilot with the email address or order number associated with your purchase. Once we have your details, we'll prioritise reviewing your account and work with you to resolve your concerns as quickly as possible. Our goal is to ensure every customer receives the support they deserve, and we'd appreciate the opportunity to handle this properly for you. You can also visit our Help Center for additional assistance We look forward to hearing from you and hope we can help make things right. Respectfully yours, Olive