I got them wrong
So i wrote a negative review of this company ( me delivery was late) i finally received my order a few days after posting the review and to my annoyance my prescription was wrong. I do love a moan and was prepared to write another scathing review. But to my embarrassment, I had put the wrong prescription details down. I put a + instead of a - on my prescription details. At this point, I thought I was screwed. I would have to pay for a new pair of lenses and to be fair was prepared to, as it was my fault. But to my utter surprise when I reached out to the company, they informed me of their 28 day guaranteed return policy. Asked me to send a hard copy of my prescription and said they were more than happily sorted it out. Just 15 days later, I am writing this wearing my new shiny glasses. I think a good indication of the quality of a company is how they rectify faults. Even more so when the fault isn’t theirs and in this respect I have definitely got a five star service from them. I will be using them again and I will recommend to anyone who buys glasses online to use them. Okay, they’re obviously a busy company and some stuff arrives a bit late. But the very fact of how they rectified my mistake at their cost and not mine goes to show their commitment to customer service thanks guys. I will be using you again.