In February I purchased a Microsoft Duo…
In February I purchased a Microsoft Duo phone from this company. The phone ended up being defective. I bought from this company because they advertised that they are a Microsoft authorized dealer.... So upon contacting them about the defective microsoft duo, they initially wrote the following to me: " would you like to keep this item for the nice amount of 75.00?" !!!! A phone that cost 347.00 and is not working. What am I going to do with 75.00??!!! I obviously declined their "nice" offer. Then they said they couldnt replace it because it was purchased via a 3rd party, (that would be Ebay, even though all their promises are on their ebay page), they said they could only offer a refund. I accepted their limitation and asked them to proceed with the refund. First it took forever for them to send the return label, and when they got the phone they only refunded half of the total price. Every time I called to follow up they would use the excuse that the return was outside the return window, it was not! And every time they checked they would see that all was done within the appropriate time frame. Then th say that they needed to talk to the manager. Then they tried to say that the phone was in bad shape when they received it. Another made up lie, it was returned in its original packaging same condition as it came to me, without damage. The only problem the phone had was the display was malfunctioning. In the end we never got a call back from anyone about only getting 1/2 our money. Currently Pay Pal has stepped in to dispute the remaining balance. I am also filing complaint with Ebay directly. False advertising and corrupt business practice.