Contemplating to either just buy off or return
It's been 3 months I am on their service (no issues, paid on time) and I thought of checking my credit limit and how about to increase the balance limit so I can expand to other products. Since they only have customer service either via Whatsapp or Email, I decide to do both and see which one will response. I was told (via Whatsapp) that my credit was down from $100 to $60 and unfortunately I cannot add anymore device as the current one is $58 and I have only a balance of $2. I questioned them how did the limit went down from $100 to $60 and how can I increase my credit limit? The answer given was (in exact words): "Due to data protection reasons we cannot disclose the reason for this. We also regularly monitor our customers' payment behaviors and you can request a credit review in 3-6 months. Hope this helps!" followed by " So tell me, if I have been paying on time for the last 3 months. How did my credit limit was cut from $100 to $60. And if you say it's because of data protection, it is MY account to begin with. And I ought to know what's going on, right? Your customer service have been very prompt on replying but I don't know if I can proceed with no transparency policy.