Shoddy app and website and shady…
Shoddy app and website and shady business practices. Booked a ticket (KL to Larkin-JB, 10am 22 September 2022) and paid extra for cancellation refund. Terms and conditions stated that I can cancel anytime before departure. Tried calling and keying in my ticket details only for system to state that there was no ticket ID. Customer service only picked up my calls after the departure time had elapsed. Looking forward to suing them at Consumer Tribunal