Mixed experience: Rough start, but eventually resolved
I ordered several fish for an Easter tank, but unfortunately, the website’s inventory wasn’t up to date and many were out of stock. When the first half of my order arrived, the bags were only a quarter full of water, the box was soaked, and one fish died shortly after. Communication was difficult at first; I didn’t receive a response to my website messages and had to both call and emails to reach someone. After canceling the backordered items and switching to substitutes, the second shipment arrived quickly and in great condition with full bags of water. While the initial shipping and stock issues were disappointing, the replacement fish are doing well.