Payment is not processed + Lousy customer service
I ordered a Roborock S7 over a week ago. The total amount was immediately debited via Sofortpay. I have an order number but for more then a week the status of my order has been on payment processing please be patient. Through the contract seller option (via chat), I have received only 1 response (after many attempts) that the payment has not been made. Gshopper wrote me an email after more then 5 days of waiting for a reply: „If you have already paid, please wait patiently for the order status to be updated, and please do not pay again to avoid double payment. We have recorded your case and submitted it to the payment institution. They will check what's going on and we will keep you updated if any progress.“ I am not sure if anything will change in the next days. The customer support is lousy. No response for days. Really sorry that I ordered here. Had some good experience last year but this is absolutely horrible. Hope I get the chance to cancel my order and get a refund. Edit 07.10.2022 Unfortunately nothing has changed in the last weeks. Communication with the shop is still very bad and when I get an answer it is only that they are working on a solution and I should be patient. Can’t be that hard to get a payment information in 3 weeks. No recommendation to buy here!