Bad customer service. (They use bots)
Attempted to purchase the Gardyn system, had an unknown error in processing the payment using amazon. Waited a few days to get the process to go through. Unfortunately I must have made a mistake and didn't finish the payment steps and therefore didn't purchase the item in time to use the discount code. I tried to reach out to their customer service team expecting a person, and got stuck with a bot named Anton. The service was non existent, they didn't make any attempt to ask me what the errors were, they just said “unfortunately the discount code is now expired”. This is why I say bot because I really don’t believe it was a person on the other end. Completely non helpful, really unresponsive, and quite terrible unfriendly and non personal customer service- which is not what I was expecting. Due to this I am no longer purchasing a system, which is honestly disappointing. After the customer service experience I really feel like I dodged a bullet and will be going with a different hydroponics company.