Kicked us off legacy plan unfairly
Ahrefs kicked us off the legacy plan because our payment failed. Fair enough, except that they sent payment notifications to the incorrect email address and expected us to somehow know this. The agent said "This is the billing address which can be updated by support only", I've never used a service that requires you to update the billing email address by support instead of through the admin dashboard. This sounds like a dishonest way of kicking people off their legacy plan so they can charge more. Ahrefs is an amazing tool but this is not the best way to treat customers. I had the same problem with SEMrush but they were generous enough to reinstate our legacy plan and keep us as a loyal customer. Not the case with Ahrefs. Edit: A new representative reached out to me from Ahrefs who was super helpful and was able to restore our Legacy plan so the issue has been resolved. Updating the rating from 1 to 4 stars. Ahrefs is a must-have marketing tool and I would give them 5 stars if they put more emphasis on improving their customer service policy.