I tried to download the free software
I tried to download the free software. Predictably, the instructions would not let me continue without opting for one of their pre-paid packages. I was desperate at this point because my hard drive was ready to go and I needed to clone it ASAP. I bit the bullet and paid the $48.71, figuring it was cheap insurance to ensure the job gets done. The cloning failed to work and I was forced to use an alternate means. When I tried to get my money refunded by checking the AOMEI website, there was nothing that I could see regarding a resolution dispute. DO NOT USE this company. Their support system is seriously lacking and they obviously don not stand by their product..